These pendants are not refundable. It's not something that has ever come up with these. 

I'm always very careful to be very sure that I know exactly what a customer wants before I start a project. In some cases, I'll do a test version (without ashes) to make sure it's exactly as it should be. I send pictures of the pendant for approval before I ship them. I pack them very well, and very carefully.

I make these pendants a priority. You can expect it to take few days for the ashes to get to me in the mail. I will begin creating your pendant within 48 hours (Mon. - Fri.), and it should take another few days to be shipped back to you.